Interviews with Industry Leaders
Nick McQuire, VP of Enterprise Research, CCS Insight.
With the average number of connected devices per user in the European market reaching over 4.2 this year, along with a further blurring of the lines between professional and personal activity on those devices, Enterprise Mobility is becoming much less about managing the end-point and more about managing data, distributing content and securing information according to Nick McQuire, VP of Enterprise Research, CCS Insight.
Ahead of the Enterprise Mobility Exchange, Europe, of which he will be the Chairman, Nick sat down with us to discuss this trend and other developments which he feels are impacting the mobility market at the moment.
In this exclusive video interview, Nick discusses what challenges are currently keeping CIOs awake at night, what areas enterprises should be investing in to ensure their mobile deployments are as successful as possible, and what he feels could be a game-changer for mobile organisations in the next few years.
As 58% of employees now recognise the need for IT to be much closer to the business strategy of their organisation, Nick also explains how mobility has changed the role of the CIO in the context of the boardroom, and highlights the necessary link between technology and strategic performance in the market place.
National Grid has been leading the way for the past few years through enterprise mobile technology. With a long history of mobilising workers at the organisation, Andrew Baynes, Enterprise Architect at National Grid explains the reasons why their mobile technology has remained reliable. The challenge is always around driving technology forward, there are obstacles around 2nd and 3rd generation investments and ensuring sufficient support as mobile devices are constantly being upgraded, there is an ongoing need for reinvestment in support. The bigger challenge for National Grid in the next few years will be to decide on investing more in mobile technology and thus retiring their desktop offering.
Didier Audoor, Domain Manager, Belgacom explains how the Belgium telecoms company is bringing a lot more enterprise mobility technology into their workspace, as more employees are using tablets on the field. He highlights how Belgacom successfully increased the satisfaction rate within the organisation to 80% in a period of 2 years and explains the successful launch of 4G, but acknowledges that the limits of wireless carriers and technology are unknown.
Looking at current trends in enterprise mobility, Marco Altigieri, Project Manager at Enel Global ICT, believes Microsoft Windows is leading the way in technology, as well as the increased ability of new devices and new kinds of devices such as phablets, smart watches and glasses. He advises that organisations should always approve concepts and projects should be evaluated and tested in the field before they are approved. In order for new generation enterprise technology to work well within an organisation, IT needs to offer support for new solutions and remain flexible in order to work with business. His prediction for the future is more solutions will be tailored for enterprise with roots in the consumer market, as acceptance from fieldworkers is vital to the success of any mobility project.
Joe Norton, CIO, Philips explains the biggest shift they are currently seeing is one in attitudes, generationally – 13-15% of Philips traffic has moved from their website to mobile devices in the last year. The explosion of technology to develop mobile apps instead of websites as well as the abundance in growth of smart phones as opposed to standard phones has changed how consumers are using websites. He also explains that the leading objective for Philips is around digital re-invention. They are focused on IOS as an operating system, but will have applications supporting all products and marketing roll-out for all mobile store-fronts which are available on internet, however the biggest challenges will be around bandwidth and security.
P&G is undergoing a productivity program and is in the early stages of their mobility journey. In this video interview Alexey Rykhva, Global Program Manager at P&G explains the basic pilots that hve been carried out globally.
Their successes to date have been equipping 5,500 members of their sales team with mobile technology and they are looking at expanding that to 3rd party agencies to ensure their partners are equipped with mobile technologies. The main challenge is there is no one single platform that they can invest in and they are using a trategy of using an eco-system instead of relying on one vendor.
Michel de Goede, Strategy Consultant/ Enterprise Architect, Alliander CIO Office, explains their key enterprise mobility strategies, which is to enable employees to be able to work more at home. Security does remain a challenge for the organisation and this has been helped by making the distinction between IT security and information security. Michel explains their current security policy. He also highlights how they are making the transition from doing too much with various mobility platforms to employees using more of their own software.
Phil Coleman, CIO of British American Tobacco (BAT) discusses current trends in enterprise mobility including the power of consumerisation and how this is spilling into corporates, which is having a knock-on effect on how companies are managing devices.
The challenges around this are looking for ways to control what is set up as consumer choice with a corporate and ways to treat and support a device that does not belong to you. When it comes to adding enterprise applications to mobile devices for the employee, Phil gives advice on how to keep it simple, using a HTML5 format, while remaining device agnostic.
Phil explains the successes of BAT in enterprise mobility – such as building their own corporate App store which is capable of sitting on a number of different devices.
When considering a enterprise mobility strategy for your business, Tim Embley, Knowledge & Innovation Manager at Costain explains you need to understand the business case and what the customer needs before structuring the solution around their requirements. He explains the number of successes Costain has had through working closely with customers to get solutions right and providing a service to manage their assets better. Currently working with MobiCloud – Tim explains the organisation is collaborating to find the right solutions for their customers and how they are consistently bringing innovation and new solutions to their customers.
Sven De Leeuw, IT Manager, North West Europe, Becton Dickinson,explains how their enterprise mobility strategy began, by using BYOD as an enabler before the SalesForce eventually moved to the company-own device policy. Ease of use and security are important, but he explains how they have found a mobile device management solution which enables BD to secure any device from Windows to iPads to Androids in the enterprise. BD has deployed iPads to 700 sales people and successfully integrated marketing applications, email and CRM, which can be synched with the company server.
Neil explains the current enterprise mobility initiative which is underway at Crossrail and his role in demonstrating mobile innovation. There is a challenge around consumerisation of mobile IT due to the invasion of consumer products, but this is not a valid answer to keep saying no to BYOD– as there has to be a middle ground of bringing those devices into organisations.
He also speaks of the current challenge to businesses, as IT can be a block against enterprise mobile technology and that part of the business needs to agile and become and enabler. Other big challenges include culture, change management and user-acceptance and Neil gives some tips on how to get around these.
Mahesh Gupta, General Manager of Enterprise Mobility from Delta Air Lines speak about their MCoE journey and how it can apply to your organization. This presentation will give you the opportunity to explore the benefits of MCE and explain how it will help you transform your mobility strategy and accelerate your organization’s IT transformation. Click here to watch Mahesh’s full approach to MCoE.
Interview: Charles Johnson, Director of Optimization and Business Intelligence, Philips Health Systems
Listen to Charles Johnson, Director of Optimization and Business intelligence from Philips Health Systems share the story of a leading healthcare technology organization as they managed their escalation process. He covers what the successes and the pitfalls were that the company faced along the way.
Click here to watch Charles’s full story.
Adrian Wong, Creative Director at AstraZeneca introduces its approach to creating new value by catalysing innovative, emerging technologies across the company, tackling the challenges that make a real difference to business. You’ll learn about their approach to business engagement and technology discovery & evaluation through scouting and hands-on rapid prototyping to find and deploy 10X and disruptive technologies that have enterprise potential.
Watch how AstraZeneca’s is driving innovation through the Technology Incubation Lab.
5G will be a catalyst that transforms entire industries. Designed for people and things, supporting massive capacity and massive connectivity it will provide unprecedented levels of performance. Moving beyond simple connectivity, enabling real-time control and automation in some of the most demanding environments, all running on a scalable and programmable platform that your enterprise can tap into.
Watch the discussion here in full.
Vice President, Anosh Thakkar, speaks of a growing demand in an already pressurized environment. Anosh explains why their focus is on speed to deliver small innovations and explains the 3 enablers: Leverage your existing landscape; Build an Eco system of smaller players; User Experience is King!
Click here to watch Anosh’s fantastic approach to business growth